We Stand By Our Craft
At Hearthwood, we want you to love your leather goods as much as we do. If you’re not completely satisfied, you may return your purchase within 30 days of delivery for a full refund—no questions asked.

Returns Process

1. Eligibility:

   • Items must be unused, in original packaging, and with tags attached.

   • Proof of purchase (order number/receipt) is required.

2. How to Initiate a Return:

   • Email us at support@hearthwood.shop within 30 days of delivery.

   • Include your order number and reason for return (optional).

   • We’ll provide a prepaid return label (South Africa only) or instructions.

3. Refunds:

   • Refunds are processed within 5 business days of receiving the returned item.

   • Your original payment method will be credited.

Exceptions

• Final Sale Items (if applicable) cannot be returned.

• Returns delayed beyond 30 days may be subject to store credit only.

Damaged or Defective Items

Contact us immediately at support@hearthwood.shop with photos of the issue. We’ll replace the item or refund you at no cost.

Need Help?

Email support@hearthwood.shop — we’re happy to assist!

Policy Last Updated: 01/02/2025