1. Information We Collect

We may collect:

• Personal Data: Name, email, shipping address, phone number, payment details (processed securely via PayPal/credit card).

• Device Data: IP address, browser type, pages visited (via cookies).

• User Content: Product reviews, messages to customer support.

2. How We Use Your Data

Your information helps us:

• Process orders and deliver products.

• Respond to inquiries and improve customer service.

• Send transactional emails (order confirmations, shipping updates).

• Analyze Site traffic (via anonymized Google Analytics data).

• With consent, send marketing emails (opt-out anytime).

3. Data Sharing & Disclosure

We do not sell your data. Limited sharing occurs with:

• Payment Processors (PayPal, credit card gateways) to complete transactions.

• Shipping Providers (e.g., Courier Guy) for delivery.

• Legal Compliance: If required by South African law.

4. Data Security

• We use SSL encryption and secure payment gateways.

• Access to personal data is restricted to authorized staff.

5. Your Rights (Under POPIA)

You may:

• Request access to or correction of your data.

• Object to processing or request deletion (where applicable).

• Withdraw consent for marketing emails (use “Unsubscribe” link).
  Contact support@hearthwood.shop to exercise these rights.

6. Cookies & Tracking

• We use essential cookies (e.g., for shopping cart functionality).

• Opt out via browser settings (note: some Site features may not work).

7. International Transfers

• Data is primarily stored in South Africa. If transferred internationally (e.g., for payment processing), we ensure safeguards.

8. Policy Updates

We’ll notify users of material changes via email or Site notice.

9. Contact Us

For privacy questions or requests:
Email: support@hearthwood.shop
Postal Address: [Insert Physical Address, if applicable]